FAQ
Answers to common questions about uploads, OCR, and how ClearTerms summarizes documents.
What does ClearTerms do?⌄
ClearTerms reads your document (PDF or photo), extracts the text (using OCR if needed), and produces a plain-English summary, key risks, and questions to ask.
What files can I upload?⌄
- JPG / PNG / WebP
- iPhone photos (HEIC / HEIF) — converted automatically before OCR
What is OCR, and when is it used?⌄
OCR (Optical Character Recognition) converts an image of text into actual text. We use OCR when your PDF is a scan or when you upload a photo/screenshot of a document.
Why can results be imperfect?⌄
OCR can misread blurry photos, angled pages, glare, handwriting, or low-resolution scans. The model can also miss context if the document is incomplete or poorly scanned.
Do you give legal advice?⌄
No. ClearTerms explains what the document says in plain English and highlights areas to pay attention to, but it does not provide legal advice or make enforceability claims.
Is my document stored?⌄
In the current MVP, results are stored in your browser session for navigation. If you add server-side storage in the future (share links, accounts), you can decide retention policies and disclose them here.
How do I get the best accuracy from photos?⌄
- Use bright, even lighting (avoid glare)
- Hold the camera flat and centered (avoid angles)
- Fill the frame with the page (higher resolution helps)
- Use multiple photos for multi-page documents (coming soon)
Why do some documents get truncated?⌄
To control costs and keep the app responsive, very large documents may be truncated during analysis. The app will note when truncation happens.
Tip: If you’re testing OCR, try one clean photo and one challenging photo (glare/angle) to see how the model handles uncertainty.